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Your questions, answered.

Frequently Asked Questions
Where are you located?

Alor is a furniture brand that celebrates the diversity and creativity of Australian design. Based in Melbourne, Alor collaborates with designers from all across the country to create unique and exciting objects for any space and taste.

How can I view your product?

Get in touch and we will organise for a sample to be dropped in to you.

What is Alor’s approach to sustainability.

With all of our products, we use sustainably sourced FSC certified timbers. We also use quality hardware to ensure a lasting product, and have designed our products to have replaceable components where possible.

Where are your products made?

Alor partners with manufacturers from overseas and in our own backyard to source the highest quality materials and craftsmanship to suit the design and function of our products.

Can I place an order for an item that is not in stock?

For items that are out of stock on our website, please contact us directly to be advised on when our next batch of product will be available.

What is the lead time for out of stock items?

Our lead times for stock varies between 12 and 16 weeks. For a more accurate estimate contact our team to discuss your desired purchase.

Returns and Exchange
What is the return process?

Please choose carefully as we do not offer refunds for change of mind. All items are quality controlled and checked for any faults before being dispatched. However, should you receive an item that is faulty or damaged, please contact us immediately by emailing [email protected]

Do you offer exchanges?

At this point in time we do not offer exchanges

When will I be reimbursed?

Once your returned item has been received and reviewed through our warehouse, we will issue a refund via your original payment method within 2 weeks.

Product
Are custom finishes available?

Yes, custom finishes of timber stains and upholstery finishes are available on request. As we only hold stock of our core range of finishes, lead times for custom finishes will vary.

Are your products available in custom sizes?

Unfortunately not, our products at this stage are designed to the set dimensions specified on our product pages.

Where can I find the product weight and dimensions?

For each product, a specification sheet can be downloaded on the selected product page, outlining dimensions, weights, materials and more.

How do I assemble my product?

With each product we have put together an assembly document that will walk you step by step through the build of your product.

Shipping
For information regarding shipping, please see below.
How much will my delivery cost?
Delivery costs are determined by the products size, weight and where the item/s will be shipped to. These costs will be generated automatically at the point of check-out.
Is it possible to select express shipping?
Yes, express shipping will be an option to select at the point of check-out, titled “business”, while selecting shipment options.
I don’t live in Australia, is it possible to ship internationally?
For all international purchases please contact us directly at [email protected] and we will arrange a shipment option for you.
Returns
At Alor, we take pride in the quality and craftsmanship of our furniture. We understand that buying furniture is a significant decision, and we want you to be satisfied with your purchase. We therefore recommend you read our Returns Policy prior to making a purchase from https://alor.studio so that you are across our policy and your rights within Australian consumer law. Please choose carefully as we do not offer refunds for change of mind. All items are quality controlled and checked for any faults before being dispatched. However, should you receive an item that is faulty or damaged, please contact us immediately by emailing [email protected] Please note, we are unable to process returns or refunds for online orders.
Damaged Goods
Goods Damaged in Transit: If your product was damaged during transit, please contact us at [email protected] within 7 days of receiving the product. We will arrange for the product to be returned to us, and a replacement will be sent to you at no additional cost. Proof of Damage: For both damaged goods and goods damaged in transit, we require proof of damage. This can be in the form of photographs or a detailed description of the damage. Return Shipping: We will cover the cost of return shipping for damaged goods and goods damaged in transit. A prepaid return shipping label will be provided to you.
Australian Consumer Law
Under the Australian Consumer Law (ACL), consumers are entitled to a set of basic rights when they purchase goods or services. These rights, known as consumer guarantees, apply automatically and cannot be excluded by any business12. Consumer guarantees include the right to expect certain standards when buying a product or service1. For instance, products must be of acceptable quality, fit for the purpose that the consumer made known to the business before buying, and match descriptions made by the salesperson, on packaging and labels, or in promotions or advertising1. If a product or service doesn’t meet these guarantees, consumers are entitled to a remedy, which could be a repair, replacement, refund, or cancellation3. The type of remedy will depend on whether the problem is major or minor3. It’s important to note that consumer guarantees are different from warranties. While warranties are additional promises that a business can choose to make, consumer guarantees are automatic and cannot be taken away4. Any attempt by a business to mislead consumers about these rights is unlawful1.
Contact Us
If you have any questions on how to return your item to us, please contact us at [email protected].
Terms & Conditions
ALOR DESIGN STUDIO PTY LTD ACN 657 840 287 (Alor)   Terms and Conditions   By visiting our website and/or purchasing something from Alor (us), you engage in our service and agree to be bound by these terms and conditions.  These terms and conditions apply to all users of the site and all purchases submitted through the site.  Please read these terms and conditions carefully.  By accessing or using any part of the site, you agree to be bound by these terms and conditions. Alor is not responsible if information made available on the site is not accurate complete or current.  Prices for our Goods/Products are subject to change without notice. Alor does not guarantee, represent or warrant that your use of our online service will be uninterrupted, timely, secure or error free. In no case will Alor, its directors, officers, employees, affiliates, agents, contractors, suppliers, be liable for any injury, loss, claim or any direct, indirect, incidental, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs or any similar damages whether based in contract, tort (including negligence) strict liability or otherwise, arising from use of the site or any purchase made from Alor.
DEFINITIONS
‘Goods’ means all products and services agreed to be supplied by Alor to the Purchaser; ‘Purchaser’ means any person who acquires Goods from Alor, and includes the customer of the Purchaser or their customers and so on; ‘Contract’ means any order or contract for the supply of Goods entered into between Alor and the Purchaser at the Purchaser’s request; ‘Quotation’ means a quote or invoice provided in writing by Alor; ‘Australian Consumer Law’ (“ACL”) refers to the provisions as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth); ‘PPSA’ has the meaning as set out in Personal Properties and Securities Act 2009 (Cth). ‘GST Act’ means the A New Tax System (Goods and Services Act) Act 1999 (Cth), as amended: ‘GST’ means the Goods and Services Tax as levied under the GST Act.
GENERAL
  1. These terms and conditions prevail to the extent of any inconsistency with any other document or agreement between the Purchaser and Alor.
  2. Alor reserves the right to amend these terms and conditions without notice.
  3. This agreement is personal to the Purchaser and the Purchaser shall not assign or transfer any of its rights or subcontract any of its obligations under this agreement.
  4. Any notice or other communication under this agreement shall be given in writing.
  5. If any provision of this agreement is held to be invalid, illegal or unenforceable, it will be severed and the remainder of the agreement will remain in full force and effect.
ACCEPTANCE
  1. Any order of Goods and/or any payment made by the Purchaser represents the Purchaser’s acceptance of these Terms & Conditions and acts as a Contract between Alor and the Purchaser.
QUOTATION
  1. Any alterations or additions to the Purchaser’s order will automatically alter the Quotation and will be charged in addition to the amount stated in the Quotation.
  2. The price of goods in a Quotation is current as at the date of Quotation and is valid until the quotation expiry date stated on the quotation or for 30 days after the date of issue of the quotation.
  3. Any price information provided or implied by Alor verbally is considered indicative and does not constitute a valid Quotation.
  4. The price of goods in a Quotation excludes installation, installation supervision and onsite assembly unless requested by the Purchaser and at an additional cost.
  5. All prices exclude freight and delivery charges unless expressly stated on the written Quotation.
  6. All prices are inclusive of GST. The Purchaser must pay all GST subject to receipt of a tax invoice. The Purchaser must also pay all other applicable duties, taxes and levies in connection with the supply of goods. Without limitation, the Purchaser is responsible for any increases in duties, taxes or levies after the date of Quotation.
ORDERS
  1. The Purchaser is responsible for providing orders to Alor in writing. Written orders include orders received by email where the email content indicates to Alor to proceed with manufacture or supply of goods.
  2. Alor’s acceptance of an order is a written confirmation that indicates Alor has accepted the order.
  3. Once an order has been accepted by Alor, the Purchaser cannot cancel the order without the prior consent of Alor. If Alor consents to the cancellation of an order, that consent is given on the condition that the Purchaser reimburse Alor for any costs, charges, expenses, loss of profit and consequential damage that Alor has or may suffer in relation to such cancellation.
  4. Alor may cancel any contract to which these terms and conditions apply or cancel delivery of Goods at any time before the Goods are delivered by giving written notice to the Purchaser. On giving such notice Alor shall repay to the Purchaser any money paid by the Purchaser for the Goods. Alor shall not be liable for any loss or
damage whatsoever arising from such cancellation.
PURCHASER-SUPPLIED MATERIALS OR COMPONENTS
  1. Should materials or components be provided by the Purchaser these are at Purchaser’s risk of damage or loss due to any reason whatsoever and the Purchaser expressly accepts this risk. The Purchaser has the obligation to insure materials or components provided by the Purchaser if insurance cover is required.
  2. Materials or components provided by the Purchaser will be used in the condition in which they are provided to fabricate the goods. Alor accepts no liability for inspecting or selecting materials or components
provided by the Purchaser.
MATERIALS
  1. Materials provided by Alor and used to fabricate the goods may vary reasonably from samples provided by Alor and from photographs and renders.
  2. Materials samples provided by Alor and selected by the Purchaser may not be available to fulfill the Purchaser’s order. In the case where the material is unavailable, the Purchaser is responsible for selecting
alternative materials for Alor to use in fabricating the goods.
FREIGHT
  1. Delivery of Goods will use a standard freight service selected by Alor.
  2. Additional freight charges due to express delivery requirements, difficult or delayed delivery access, special delivery requirements, special vehicle requirements or other non-standard freight charges incurred by Alor are at the Purchaser’s cost.
  3. Delivery of the Goods to a third party nominated by the Purchaser is deemed to be delivery to the Purchaser.
  4. If the Purchaser requests Alor to leave Goods outside Alor’s premises for collection or to deliver the Goods to an unattended location then such Goods shall be left at the Purchaser’s sole risk.
DELIVERY DATE
  1. An order completion or order delivery date is indicative only and while Alor will make best endeavours to meet the date so specified, in no circumstances will Alor be liable for any loss or damage of any kind whatsoever caused directly or indirectly by the failure to meet the date. In addition, the Purchaser must still accept delivery of the Goods even if late.
PAYMENT
  1. A deposit will be required to confirm the Purchaser’s order. Alor is under no obligation to follow up an unpaid deposit or to commence producing the Goods prior to the deposit being received. The deposit is non-refundable, particularly in the case where Goods are manufactured to order. Any deposit refund is at the sole discretion of Alor.
  2. The Purchaser must pay the purchase price of goods in full before delivery.
  3. The Purchaser must pay the purchase price of the goods on or before the date when payment is due. Alor reserves the right to charge a late payment fee of 2% per annum more than the rate from time to time fixed by the Penalty Interest Rates Act 1983 (Vic) of the amount outstanding per month on overdue invoices.
DEFECTS, WARRANTIES
  1. The warranties and undertakings which apply to the Goods supplied by Alor are those applied by the Australian Consumer Law (ACL), as amended and in force from time to time. All other warranties and undertakings are expressly excluded.
  2. The liability of Alor to the Purchaser in connection with the supply of Goods, including liability for defective Goods, is limited to whichever of the following Alor may elect, namely, the replacement of the Goods or the supply of equivalent Goods, the repair of the Goods, the refund of the purchase cost of the Goods, the payment of the cost of replacing the Goods or acquiring equivalent Goods, or the payment of the cost of having the Goods repaired. To the extent permitted by law, all other liability is excluded.
Without limitation, Alor will not in any circumstances be liable for any consequential or special damages, losses, expenses or costs.
  1. Alor’s warranty excludes costs associated with installation or repair or defect rectification or removal of Goods in particular where the Goods are installed or will be installed in positions above heights accessible using a commonly available ladder or in locations where special access equipment or other asset protection is required or where standard lighting installation occupational health and safety equipment and guidelines would not reasonably be considered to apply.
  2. To the extent permitted by law, Alor does not warrant that materials or components provided or specified by the Purchaser from outside Alor’s standard range of materials or components are suitable for use in manufacturing the Goods using Alor’s fabrication techniques or materials. Alor accepts no liability in
connection with the use of materials or components specified or provided by the Purchaser in this case. Any rectification or remanufacture of the Goods in this case will be at the Purchaser’s sole cost.
  1. The Purchaser acknowledges that it has not relied on the skill or judgment of Alor, its employees or agents in determining whether the Goods to be supplied are fit for any particular purpose or any design issues related to the use of the Goods. To the extent permitted by law, Alor excludes all liability to the Purchaser in connection with the Purchaser’s use of the Goods or the suitability of the Goods for that use.
  2. The Purchaser acknowledges that where it has provided or specified or requested specific design of the Goods or where Alor has provided fabrication drawings or information that has been accepted by the Purchaser, Alor excludes all liability to the Purchaser in connection with the Purchaser’s use of the Goods or the suitability of the goods for that use. Furthermore, Alor excludes all liability to the Purchaser in connection with the suitability of fabrication methods or materials used in manufacturing the Goods.
  3. The warranty for manufacturing defects is 12 months from the date of delivery. Defects in fabrics come with their own warranty which Alor will provide on the Purchaser’s request.
  4. Alor’s warranty will cease to apply if the Goods are subject to anything other than ordinary usage or are used in a manner that is inconsistent with the manufacturer’s directions or if since the date of delivery to the Purchaser the Goods have not been properly maintained, stored and housed or if repairs or alterations have been carried out on or to the Goods without Alor’s written consent.
  5. Alor’s warranty excludes defects that arise due to the Goods being used in moist, humid, salty, exterior or in direct sunlight or other environments that are likely to cause damage, with the exception of Goods that are explicitly certified by Alor as being suitable for use in the specific environment in which they are installed.
  6. Alor’s warranty excludes the finish on materials for which surface finishes naturally change over time and finish and workmanship that reasonably varies due to the hand made nature of the Goods.
  7. Alor shall not be liable for any defect or damage which may be caused or partly caused by or arise as a result of:
  8. the Purchaser failing to properly maintain or store any Goods;
  9. the Purchaser using the Goods for any purpose other than that for which they were designed;
  10. the Purchaser continuing the use of any Goods after any defect became apparent or should have become
apparent to a reasonably prudent operator or user;
  1. the Purchaser failing to follow any instructions or guidelines provided by Alor;
  2. fair wear and tear, any accident, or act of God.
  3. For the purposes of payment and warranty, where collection or delivery has been delayed by the Purchaser, the Purchaser shall be deemed to have taken delivery of the goods from the delivery date previously agreed between the Purchaser and Alor, and the payment due date and the start of the warranty period are deemed to be the date of deemed delivery.
 
RISK
  1. Risk in the Goods supplied by Alor will pass to the Purchaser immediately upon the Goods being collected from Alor’s premises, or immediately upon the Goods being delivered to the Purchaser.
CLAIMS AND RETURNS
  1. Alor will not allow credit on the return of custom fabricated, specialised or modified products.
  2. The Purchaser must inspect the Goods on delivery and must within seven (7) days of delivery notify Alor in writing of any defect/damage, shortage in quantity, or failure to comply with the Contract. This notice will, where applicable, include relevant images, footage or other evidence reasonably requested by Alor to assess the claim. The Purchaser must notify any other alleged defect in the Goods as soon as reasonably possible after any such defect becomes evident. Upon such notification the Purchaser must allow Alor to
inspect the Goods.
  1. The Purchaser will be deemed to have accepted goods in good condition and as being fully in accordance with the Purchaser’s order unless it notifies Alor of receipt of goods to the contrary.
  2. If damaged packaging is evident upon delivery, the Purchaser is responsible for noting this on the transport company’s proof of delivery when accepting delivery. If a claim on Goods relates to damage caused
during transportation, the Purchaser is responsible for providing photographs of damaged packaging prior to opening and photographs of damaged Goods, and these photographs are required by Alor within seven (7) days of receipt of Goods.
  1. If a claim relates to defective Goods, Alor must be provided with reasonable time for rectification prior to installation of the goods.
  2. Subject to the obligations of Alor under these terms and conditions in relation to defective goods, all returns of goods and the credit allowed upon the return of goods is at Alor’s discretion. Without limiting Alor’s discretion:
  3. a re-stocking charge may be applied to goods that Alor allows a Purchaser to return for credit and the
amount of this charge will be at Alor’s sole discretion but will not exceed the purchase price of the Goods;
  1. Goods will not be accepted for credit beyond 30 days from the date of supply;
  2. the original invoice number must be quoted in relation to the return;
  3. If Alor agrees to accept the return of Goods (other than defective goods), it is a condition of that return that
the Goods be in their original containers and not be shop soiled or damaged in any way. Returned Goods may be rejected or credited at a reduced rate by Alor if this condition is not satisfied.
  1. The Purchaser is responsible for all freight and other charges associated with the return of Goods to Alor.
  2. In the case of defective Goods provided by Alor, Goods must only be returned by Alor’s nominated carrier/s and service/s, otherwise any freight charges will not be paid by Alor and must be paid by the Purchaser.
  3. Before returning or requesting rectification of any defective Goods, the Purchaser must contact Alor and comply with the directions of Alor in relation to the return or rectification. All returns including defective merchandise must have an approved return authorisation in writing from Alor before being returned. Unauthorised returns will be refused and not accepted and will be returned to the Purchaser at the Purchaser’s expense.
  4. All costs associated with the installation and removal of any defective Goods installed or removed (whether at the request of Alor or not) shall be at the Purchaser’s cost.
GENERAL LIEN
  1. Alor shall have a general lien on all goods sold to the Purchaser which are in the possession of the Purchaser for all sums owing to Alor by the Purchaser and for that purpose, Alor shall have the right to sell any such goods by public auction or private treaty and out of the moneys arising from the sale, may retain the sum so payable and all charges and expenses relating to the detention and sale, until all sums owing to Alor have been paid by the Purchaser whether under this or any other contract.
RETENTION OF TITLE AND THE PPSA
  1. The terms which are defined in the PPSA have the meaning given to them in the PPSA.
  2. By agreeing to these Trading Terms, the Purchaser:
– Agrees that these Trading Terms will take effect as a Security Agreement for the purposes of the PPSA. – Grants to Alor a Purchase Money Security Interest (PMSI), as defined by the PPSA in the Goods. – Agrees that the PMSI in the Goods is granted at the time of entering in to this agreement. – Acknowledges and agrees that Alor has the right to register a Financing Statement with the Personal Property Securities Register. – Agrees to provide all information to Alor which may be required for the purpose of the Financing Statement and to promptly do all things and sign all documents necessary to enable Alor to ensure that the PMSI created by these Trading Terms constitutes a perfected security interest for the purposes of the PPSA. – Acknowledges that it is Alor’s intention that the PMSI over the Goods will have priority over other security interests in the Goods and the Purchaser agrees not to knowingly allow any other person or company to register a security interest over the Goods without the prior written consent of Alor. – Agrees to allow Alor to do all things necessary and provided for under the enforcement provisions of the PPSA and the Purchaser indemnifies Alor from any claims made by any third party as a result of such action. – Title in and ownership of the Goods delivered by Alor to the Purchaser is only transferred to the Purchaser when all sums owing to Alor by the Purchaser have been paid, whether under this or any other Agreement. – Until such time as all sums owing to Alor are paid in full, the Purchaser agrees that Alor has an enforceable security interest in the Goods and until such time as all sums owing are paid in full, Alor has the irrevocable right to call for or recover the goods (for which purpose Alor may enter the Purchaser’s premises by its servants or agents) to collect the Goods and the Purchaser is under an obligation to deliver up the Goods to Alor in the same condition as the Goods were when delivered to the Purchaser. – The Purchaser waives their right to receive a verification statement under the PPSA but must be provided with confirmation of discharge of any registered securities, once payment(s) of any outstanding sums owing to Alor have been made in full. – The Purchaser and Alor agree to exclude the following provisions of the PPSA in accordance with the right to do so under section 115: o Section 95 o Section 125 o Section 130 o Section 132(3)(d) o Section 132(4) o Section 135 – The Purchaser agrees that these provisions apply notwithstanding any other agreement or arrangement, whether subject to these Trading Terms or not, between the parties under which Alor gives the Purchaser credit. – The Purchaser waives their rights as a grantor and/or a debtor under sections 142 and 143 of the PPSA. – Unless otherwise agreed to in writing by Alor, the Purchaser waives their right to receive a verification statement in accordance with section 157 of the PPSA. – The Purchaser agrees that when placing any orders with Alor it does so on the basis that it accepts all of the above conditions.
INTELLECTUAL PROPERTY
  1. The Purchaser acknowledges that designs and know-hows developed by Alor during the course of providing the Goods to the Purchaser remain the property of Alor and are not to be used by the Purchaser for any purposes including seeking alternative quotation or manufacture without prior written permission from Alor.
  2. Alor reserves the right to re-use designs and know-hows attained during the course of providing Goods to the Purchaser unless Alor has agreed otherwise in writing with the Purchaser.
  3. Where Alor has designed, drawn or developed Goods for the Purchaser, then the copyright in any designs and drawings and documents shall remain the property of Alor.
DEFAULT
  1. If the Purchaser does not:
(a)             pay Alor monies when due; (b)             an administrator, liquidator, receiver or receiver and manager is appointed to the Purchaser or any of its assets; (c)             a resolution is passed or an application is presented for the winding up of the Purchaser; (d)             the Purchaser becomes insolvent or enters into any arrangement with its creditors or the Purchaser commits any act of bankruptcy, Alor may do any of the following without prejudice to any of its other rights: (a) withhold delivery of goods; (b) require the Purchaser to immediately pay Alor all amounts for goods supplied; (c) retake possession of any goods on which title has not passed to the Purchaser and for that purpose the Purchaser authorises Alor by its employees or agents, to enter any premises where the goods may be situated;
  1. The Purchaser indemnifies Alor against all costs and expenses (including legal costs on an indemnity basis) incurred by Alor in connection with the recovery or attempted recovery of amounts owing to it by the Purchaser.
  2. The Purchaser agrees to immediately pay upon demand interest to Alor on all amounts owing to Alor from the date the amounts are due until full payment is made at the rate specified from time to time pursuant to Section 2 of the Penalty Interest Rates Act 1983.
WAIVER
  1. Subject to any express consent in writing of the parties, no waiver, delay, omission, relaxation, indulgence or forbearance on the part of any party in respect of any right or power conferred upon such party by these terms shall operate as a waiver of such power or right, nor shall any single or partial exercise of any such power or right preclude such party or future exercise of such power or right, or the exercise of any
other power or right under these Trading Terms.
INVALIDITY
  1. In the event of the invalidity of any part of these Terms, such invalidity shall not affect the enforceability of any other part or provision of this agreement.
SEVERANCE
  1. If any provision of this agreement is found by a court of competent jurisdiction to be invalid or unenforceable in whole or in part, the validity of the other provisions of this agreement shall not be affected
and shall continue to be valid.
FORCE MAJEURE
  1. Neither party shall be deemed to be in breach of this agreement by reason of delay or failure in performing obligations (other than payment obligations) if the delay or failure was due to an act of force majeure or otherwise beyond that party’s control.
JURISDICTION
  1. The contract for the sale and purchase of goods between Alor and the Purchaser shall be deemed to be made in the State of Victoria, Australia and shall be governed by the law of Victoria, Australia and the parties submit to the exclusive jurisdiction of the courts of Victoria, Australia.
Privacy Policy
PRIVACY POLICY Last updated October 11. 2023

This privacy notice for ALOR DESIGN STUDIO PTY LTD (‘we, ‘us, or ‘our’), describes how and why we might collect, store, use and/or share (‘process’) your information when you use our services (‘services’), such as when you:
• Visit our website at http://alor.studio/, or any website of ours that links to this privacy notice.
• Engage with us in other related ways, including any sales, marketing, or events.

Questions or concerns?
Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our services. If you still have any questions or concerns, please contact us at [email protected].

SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with s and the services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information?
We do not process sensitive personal information.

Do we receive any information from third parties?
We do not receive any information from third parties.

How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with which parties do we share personal information?
We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe?
We have organisational and technical process and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal or modify your information. Learn more about how we keep your information safe.

What are your rights?
Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights?
The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act up any request in accordance with applicable data protection laws. Want to learn more about what we do with any information we collect? Review the privacy notice in full.

TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
4. DO WE USE COOKES AND OTHER TRACKING TECHNOLOGIES?
5. HOW LONG DO WE KEEP YOUR INFORMATION?
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
7. DO WE COLLECT INFORMATION FROM MINORS?
8. WHAT ARE YOUR PRIVACY RIGHTS?
9. CONTROLS FOR DO-NOT-TRACK FEATURES
10. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
11. DO WE MAKE UPDATES TO THIS NOTICE?
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATE WE COLLECT FROM YOU?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us.
In short: we collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the services, or otherwise when you contact us. Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the services, the choices you make, and the products and features you use. The personal information we collect may include the following:
– Names
– email addresses
– mailing addresses
– contact preferences
– contact or authentication data
– billing addresses
– debit/credit card numbers

Sensitive information. We do not process sensitive information.

Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by Woocommerce. You may find their privacy notice link (s) here: http://woocommerce.com/document/marketplace-privacy/. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our services, including:

– To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
– To fulfil and manage your orders. We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the services.
– To deliver targeted advertising to you. We may process your information to develop and display personalised content and advertising tailored to your interest, location and more.
– To evaluate and improve our services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing and your experience.
– To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations.
– Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
– When we use a Google Maps Platform API’s. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places APO). We obtain and store on your device (‘cache’) your location. You may revoke your consent anytime by contacting us at the contact details provided at the end of this document.
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In short: We may use cookies and other tracking technologies to collect and store your personal information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our cookie notice.
5. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfil the purpose outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business needing to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organisational and technical security measures.

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronica transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our services is at your own risk. You should only access the Services within a secure environment.
7. DO WE COLLECT INFORMATION FROM MINORS?
In short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the services. If we learn that personal information from users less that 18 years of age has been collected, we will deactivate the account and take reasonable measure to promptly delete such data from our records. If you become aware of any data we may have collected from children under the age of 18, please contact us at [email protected].
8. WHAT ARE YOUR PRIVACY RIGHTS?
In short: You may review, change, or terminate your account at any time.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw you consent at any time. You can withdraw your consent at any time by contacting us at [email protected].

However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing ground other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link In the emails that we send, or by contacting us at [email protected]. You will then be removed from the marketing lists. However, we may still communicate with you – for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

If you have questions or comments about your privacy rights, you ay email us at [email protected].
9. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (‘DNT’) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
10. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
In short: You may have additional rights based on your country you reside in.

Australia and New Zealand
We collect and process you personal information under the obligations and conditions set by Australia’s Privacy Act 1988 and New Zealand’s Privacy Act 2020 (Privacy Act).

This privacy notice satisfies the notice requirements defined in both Privacy Acts, in particular: What personal information we collect from you, from which sources, for which purposes, and other recipients of your personal information.

If you do not wish to provide the personal information necessary to fulfil their applicable purpose, it may affect our ability to provide our services, in particular:
– Offer you the products or services that you want
– Respond to or help with your requests

At any time, you have the right to request access to or correction of your personal information. You can make such a request by contacting us at [email protected].

If you believe we are unlawfully processing your personal information, you have the right to submit a complaint about a breach of the Australian Privacy Principles to the Office of the Australian Information Commissioner and a breach of New Zealand’s Privacy Principles to the Office of the New Zealand Privacy Commissioner.
11. DO WE MAKE UPDATES TO THIS NOTICE?
In short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated ‘Revised date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at [email protected] or contact us by post at:
ALOR DESIGN STUDIO PTY LTD
62/68 William St, Abbotsford VIC
Melbourne, Victoria 3067
Australia
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change the information, or delete it. To request to review, update, or delete your personal information, please contact us at [email protected].
Warranty
Alor is committed to providing high-quality products to our customers. As part of this commitment, we offer a 1-year warranty against manufacturing defects on all our furniture items. Please find the details of the warranty below:
1. Warranty Period:
The warranty period is one year from the date of purchase. This warranty is valid only with a proof of purchase, which includes the purchase receipt or invoice.
2. Coverage:
This warranty covers manufacturing defects in materials and workmanship of the furniture.
3. Exclusions:
This warranty does not cover:
    • Normal wear and tear.
    • Damage caused by improper use, care, or maintenance.
    • Damage caused by modifications or repairs not authorised by Alor.
    • Damage caused by using the furniture outdoors, unless explicitly specified for outdoor use.
    • Any condition resulting from incorrect or inadequate maintenance, cleaning, or care.
4. Claims:
To make a claim under this warranty, please contact our customer service team with:
    • A description of the defect.
    • Proof of purchase.
    • Photographs of the defect.
5. Remedy:
If a manufacturing defect is found within the warranty period, Alor will, at its discretion, repair or replace the defective part or product. For Claims against the Alor Furniture Warranty, please get in touch at [email protected].
Cookies Policy

This is the Cookie Policy for Alor Studio, accessible from https://alor.studio/

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies. 

The Cookies We Set
    • This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
    • This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

    • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.
    • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Instagram, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

For more general information on cookies, please read the Cookies Policy article.

However if you are still looking for more information then you can contact us at [email protected].

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